More than 92.7% of operators think biometrics-based subscriber authentication and AI/ML-based intelligence will be effective in addressing major gaps in…
Customer care is becoming increasingly influential in shaping customer experience (CX) as care channels proliferate and as digitalization continues to…
CDW recently announced an expanded partnership with Google Cloud that will allow global customers to easily adopt AI-powered Contact Center-as-a-Service…
NICE announced a partnership with Deutsche Telekom Global Business, Deutsche Telekom’s affiliate offering telecommunications and connectivity solutions to businesses of all…
Anodot, the autonomous business monitoring company, announced that Altice Portugal, the largest telecommunications service provider in Portugal, has selected the…