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Adaptive Customer Management Leverages Big Data for Superior Customer Experiences

8 years ago

We hear a lot about Big Data, but data alone is virtually useless unless organizations can extract meaning from the volumes…

What is the future of NPS in Telecoms?

Expert Opinion

8 years ago

Customer experience within the telecom industry is quickly becoming a key differentiator between operators. One statistic I heard recently from the…

VoLTE: You Don’t Have to Shout

Expert Opinion

8 years ago

Whether you’re a fan or not, Taylor Swift gets it. Some things are more or less just accepted as normal. It…

What Will be the Four Biggest Drivers of Cloud Security Innovation in 2016?

Expert Opinion

8 years ago

The rise of cloud-based infrastructure is one of the biggest developments in IT during the past few years, and now we…

Trend Towards Mobile Viewing to See Strong Growth in "On-the-Go" TV Services

Expert Opinion

8 years ago

Gone are the days when a mobile phone was simply that – a device to make voice calls. The advancements in…

Capturing the Golden Nuggets in Your Network

Expert Opinion

8 years ago

We live in an era when mobile operators are required to become digital lifestyle providers in order to succeed, increasingly offering…

CEM for Digital Services: Turning Big Data into Smart Data

Expert Opinion

8 years ago

As data commoditisation rises there are many initiatives underway to allow traditionally network-focused CSPs to become more customer-centric. As a result…

Don’t Try This at Home! Why You Should Leave DPI to the Specialists

Expert Opinion

8 years ago

There are some things you should NOT try to do yourself. Building and maintaining Deep Packet Inspection (DPI) technology is an…

Live Gaming Broadcasts: Is it One Level too Far for Mobile Operators?

Expert Opinion

8 years ago

It is all kicking off now. Mario has dealt with the giant flying Paragoomba and had a close call with some…