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Joe O’Brien

Joe O’Brien

After several successful years working as a journalist in the UK, Joe has spent more than 15 years’ creating content and shaping communications strategies for high-growth technology firms and tech-enabled financial services organisations across a variety of communications roles. As Corporate Communications Manager for Sabio, Joe is responsible for communicating the business’ strategy across its key target markets, as well as promoting its successes in the global customer experience and customer service industries with a particular focus on AI & automation, contact centre and customer relationship management (CRM) technologies.

Generative AI and its Customer Service Potential

Monday, 05 June 2023 01:50
For several years now, artificial intelligence (AI) has established itself as a key technology to allow customers to engage with organisations through the likes of…