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Mustafa Oyumi

Mustafa Oyumi

Mustafa Oyumi is the Customer Experience Specialist at Amdocs. Mustafa Oyumi is responsible for the go-to-market strategy of Amdocs’ digital experience solution for the telecommunications industry. His solution areas include the Amdocs low code/no code experience platform, bill experience and data intelligence platforms, jointly enabling personalised customer experiences across existing and novel technologies such as 5G and the IoT. Prior to joining Amdocs, Mustafa held similar roles at Oracle and Salesforce, where he led the design and development of customer experience solutions for the communications industry. He lives in the San Francisco Bay Area and holds graduate and undergraduate degrees from the University of California in Nuclear and Mechanical Engineering.

Why Digital CX Is Now the Key Battleground in Telecoms - And How CSPs Can Set Themselves Apart

Thursday, 25 August 2022 00:21
For me, the turning point in the evolution from customer service to customer experience came in the early 2000s when the internet, mobility, and connectivity…