Wynand Smit

Wynand Smit

With over 10 years of operational and strategic experience in the SA contact centre industry, Wynand’s understanding of technology and its application to business has benefitted multiple organisations across a variety of industries. As CEO of contact centre solutions provider INOVO, he is passionate about using the contact centre as a platform to drive positive change in a business.

In recent years, there have been a slew of dire predictions that automation and technology will be the major job killer of our generation. Some…
Accessing data within the customer service environment is critical, and there’s a wealth of operational and systems data within the contact centre. Enhanced efficiency and…

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