Mahindra Comviva recently launched MobiLytix Centralized Communication Manager to help operators to manage real time life cycle triggers and ensure their engagement with their customer is relevant, holistic and multi- channel.
Due to increasing complexity in the telecom space operators deployed a number of customer facing communication tools and service alerts. However, until now these tools operated in a silo-ed structure and lacked actual integration, which led to patchy and irrelevant engagement with customers, said Mahindra Comviva.
The solution provides a centralized communication platform that streamlines customer’s interaction with operator tools and systems, which has a positive impact on customer experience and operator revenues.
Mahindra Comviva claims that its Customer Value Solutions has over 40 deployments in 25 countries across the globe and empowers over 250 million customers. Its MobiLytix Suite provides marketers with data-driven marketing tool that helps them to deliver highly contextual marketing across multiple channels and on any device.
Using MobiLytix suite marketers can acquire, analyze and apply information about customer context to orchestrate personalized, real-time interactions to drive revenue performance and gain competitive advantage. It delivers 800 million digital marketing messages per day and provides over 60% accuracy for churn prediction.
Amit Sanyal, Business Head, Consumer Value Solutions, Mahindra Comviva
We are happy to introduce our new offering MobiLytix Centralized Communication platform which ensures that operators have a holistic view of customer engagement across various systems and tools. This helps operators to bolster revenues through better targeted offers and enables self-discovery for customers at the same time.