Latest News | chatbot

SK Telecom announced today that it has launched the A. Call Translator, a service that provides AI-based real-time interpretation during…

Google has announced the launch of its largest AI model, Gemini, after large-scale collaborative efforts by teams across Google and Google…

Vodafone Germany has made a major upgrade to its subscriber digital assistant, TOBi, by creating a real-world avatar for the…

Leaders in the customer experience (CX) space are familiar with omnichannel strategies. While the term itself isn't new, successfully implementing…

TELUS International has announced that it has partnered with Five9, an Intelligent CX Platform provider, to launch the next evolution…

Artificial intelligence has skyrocketed in popularity and use in recent months, so much so that some critics worry the technology…

Today’s customer service teams are managing more consumer demand than ever before, but enlisting the support of high-tech tools to…

The rapid advancement of generative AI is transforming businesses and workplaces globally. While some roles are being replaced by AI,…

Juniper Research, the foremost experts in messaging markets, has found that global retail spend over chatbots is forecast to reach…