Rohit Batra is GM and VP for Telecom, Media and Technology at ServiceNow leading the product strategy and roadmap for ServiceNow’s telecommunications solutions, as well as customer experience for ServiceNow customers. Prior to ServiceNow, Rohit ran the solutions and product strategy teams at various organizations including Salesforce, Amdocs, Oracle and Comverse. He has over 20 years of experience in TMT industry across customer experience and BSS/OSS domain running delivery, solutions, and product management functions.