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Rebecca Jones

Rebecca Jones

Rebecca Jones is general manager of Mosaicx. In her career of more than 25 years, she has held a broad range of operations executive roles focused on growing businesses, people, and profit margins. She also serves as a member of the board for the Families for Effective Autism Treatment (FEAT) of Louisville, Kentucky, USA.

5 Guiding Principles for Responsible AI Strategies

Friday, 26 January 2024 01:57
The advent of generative AI (GenAI) in business heralds a monumental opportunity and responsibility. We find ourselves at a pivotal moment where technology's potential has…

Why IVAs Are Essential Puzzle Pieces in Your Omnichannel Strategy

Friday, 24 November 2023 01:46
Leaders in the customer experience (CX) space are familiar with omnichannel strategies. While the term itself isn't new, successfully implementing omnichannel CX support is challenging…

Reinventing Customer Service with Generative AI

Thursday, 23 November 2023 02:10
"The business plans of the next 10,000 startups are easy to forecast: Take X and add AI." - Kevin Kelly, co-founder of Wired Magazine Kelly…

How Conversational CX Enhances Business Competitiveness

Monday, 18 September 2023 06:21
In the always-evolving world of customer experience (CX), conversational AI heightens how consumers engage with brands. Conversational AI does so by enabling a fluid experience…

How to Win Over AI-Skeptics and Build Brand Loyalty

Friday, 23 June 2023 01:54
Artificial intelligence (AI) is a hot topic in the business world—and indicators show that will not change in the immediate future. While analysts and pundits…